There was no tool in the company's toolbox to respond to security measures and restrictions of the Covid-19 outbreak. A customer of Totem Building Security needed a quick solution to check the health of all of the contractors who go into their building. This app had to be separate from the main app as not all the customers needed it. It also had to work on both phones and tablets as the questionnaire has filled on either device.
It was both developed for the contractors and the building security team, making sure that they have a seamless check-in experience and ensure the safety of all employees.
We have created a simple questionnaire based on government guidelines. Every contractor automatically received it in the app before they were scheduled to visit a building they manage. After answering the questions, contractors received a QR code with their health status. At the building, the security staff could use the code to make sure health measurements are followed.
Methods we used
- Competitive analysys.
- Usability testing
- Mobile and tablet minded
- Focus on the sending and receiving survey results
With a team of 2 designers, we were both involved in the research on a basic questioner asking about having symptoms and people being sick in their immediate vicinity.
I was responsible for the low- and high-fidelity interface mockups for the contractor side. We were both involved with the user experience design on the interface of security staff.
With the idea of an efficient and stress-free system, we brainstormed how the system could work while considering the the importance of creating a reliable system.
One of the first steps we worked on was how this interaction should work between the contractors and the building security officer.
With people constantly entering and leaving the buildings, the security team had a hard time asking the right questions from each visitor. It also took a long time to ask each contractor to fill out a form. Not to mention, these forms were on paper before, so finding a specific person took time. With the new system in place, the time visitors spent checking in significantly lessened, while their information could be found with a click.
Successfull check in
The contractor can go through the check-in process quickly and receive a QR code for entering the building. With this the security officer can ensure that everyone entering the building is healthy.
Unsuccessful check in
If the contractor answers one of the questions with yes, they are denied to access the building. In addition, the app looks at all their approved passes and makes them void, ensuring that only healthy personnel enter the building.
Building security flow
Building visitor overview
The building managers can have an easy overview through the app, who are the scheduled visitors for the day. The visitors were divided into groups: upcoming, already check-in and denied visitors.
Building security flow
The contractors who passed the test go through a quick scanning process, and after their pass is confirmed again, they can enter the building. The system also recognizes expired passes.
This app was a quick response to the Covid-19 outbreak. We had to develop something very quickly and make sure that it is still useful. I have enjoyed the ideation of this app, but I have learnt that doing more user testing would have been necessary. Some of the users had been initially confused by the error messages as a denial to enter.
The app was used during the initial phase of the pandemic and helped the team to monitor the possible risk factors